Customer value as a key performance indicator (KPI) and a key improvement indicator (KII)
نویسندگان
چکیده
منابع مشابه
Efficient Key Performance Indicator Calculation
In order to investigate the economic performance of business processes, simulations are performed. These simulations determine values of key performance indicators (KPIs ). We sought a valid solution to integrate KPIs in our Process Analysis Studio (PAS). Our investigation aims for a concept which describes a valid approach to deal with KPIs in multiple business process models. In this paper, w...
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ژورنال
عنوان ژورنال: Measuring Business Excellence
سال: 2007
ISSN: 1368-3047
DOI: 10.1108/13683040710752733